All orders go through a quality control process before leaving our premises to ensure there are no defects. Please inspect your order thoroughly upon delivery and report any faults to SWAZ Limited on 0330 1331 075 within 24 hours. Photographic evidence of any damage or faults may be required in order for us to investigate the issue and make a claim from our courier if necessary.
Orders may be cancelled within 24 hours of placement and you will be refunded the amount that you have been charged. After this 24 hour period, processed orders will have begun preparation and we may be unable to refund the full order amount. Please call or email us to cancel an order.
SWAZ Return Policy
If a refund has been requested and agreed, products must be sent back to us and will not be refunded until they have been received. You are responsible for returning the goods to us and must pay the costs of shipping. Any non-faulty goods that have been returned must reach us in the same condition they were sent in and with their packaging intact, when possible. Refunds to a credit or debit cards can only be made to the card used to purchase the order.
Please note: Returned goods will not be refunded or accepted without prior agreement.
We recommend you obtain proof of postage when returning an order as we will not accept responsibility for items that are lost on their way back to us.
Personalised kit or standard products that have been customised cannot be returned unless they are faulty or do not adhere to the description and specification of the item ordered. The decision to accept the return of custom-made products is entirely at the discretion SWAZ Limited.