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Delivery Information

UK Delivery Prices

SWAZ is committed to getting your order to you as quickly, efficiently and as safely as possible!

Delivery Option Delivery Time Tracked Signed For Cost
DPD Tracked 3 – 5 Working Days Yes Yes Free

 

When Will My Order Be Delivered

Items will be dispatched within 3 days, however, large personalised orders can take additional days to prepare.

The majority of orders are sent using DPD which delivers Monday – Friday.

DPD Predict & Delivery Tracking

So that you don’t have to wait around all day, DPD uses an innovative predict service that will inform you of your one-hour delivery window, notified by SMS and email.

The DPD tracking service also allows parcel recipients to track their delivery in real-time using DPD’s live-tracking map.

If your delivery window is unsuitable, DPD provides a number of possible solutions:

  • Switch to a different delivery date
  • Deliver to a nominated neighbour
  • Leave the parcel in a specified safe place
  • Have the parcel delivered to a local DPD pickup shop
  • For an additional charge, upgrade your delivery to an earlier delivery slot or even move to it to a Saturday or Sunday

Mainland Europe Delivery Charges

SWAZ Limited deliver to Mainland Europe on a case by case basis and delivery charges will be quoted for individually. Please get in contact with us via email or phone if you’d like to discuss delivery to mainland Europe.

Can I track my order?

Tracking numbers are not provided with your orders. However, if a mobile phone number is provided, DPD may text you on the day of delivery with a one-hour time slot.

Will I need to sign for my order?

DPD require a signature on delivery of your order. If you are not in and no alternative delivery option has been chosen, they will leave a note and try to leave the order with a neighbour.

Specific Order Instructions

If you have any specific order instructions, such as who to leave the parcel with or a preferred delivery date, please include them in the ‘order notes’ area at the checkout. It is not always possible to accommodate instructions provided, but we’ll do our best meet them when possible.

Order Queries

If you have any queries regarding your order, please contact us on 0330 1331 075 or email us at info@swaz.co.uk

Postal Orders

Cheques must be provided along with a cheque card number on the reverse and orders will not be dispatched until the cheque has cleared. Please allow 3-5 days for the cheque clear. To avoid potential confusion, we recommend you print out a copy of your order confirmation and post it along with the cheque to; SWAZ Limited, Unit 4, Derriford Business Park, Brest Road, Plymouth, PL6 5QZ

Please do not send cash through the post

Telephone Orders

Orders can be placed over the phone, however, no payment can be taken. Payment options can be discussed during the course of the call. BACS payments are accepted.